Privacy Policy
Effective date: August 25, 2026
Northvicus Support LLC ("Northvicus," "we," "us," or "our") respects privacy and processes personal information only for legitimate business purposes connected with operating this website, responding to inquiries, providing consulting or support services, maintaining business relationships, improving our services, complying with law, and protecting our rights.
Information we collect
We collect information you submit through the contact form or correspondence, including your name, business name, email address, and inquiry details, together with any information you voluntarily provide. Our hosting infrastructure also records standard technical data such as IP address, browser type, device information, referring pages, pages viewed, and timestamps in server logs.
How we use information
We use personal information to respond to inquiries; assess service fit; prepare, administer, and deliver engagements; communicate about services; maintain records; improve website performance; prevent abuse; comply with legal obligations; and establish, exercise, or defend legal claims.
Legal bases
Where the EU or UK General Data Protection Regulation applies, we process personal information on the basis of: your consent (which you may withdraw at any time); steps taken at your request prior to entering a contract, or performance of a contract; our legitimate interests in operating, securing, and promoting our business, where those interests are not overridden by your rights; and compliance with legal obligations. Marketing communications are only sent where legally permitted and always with an available opt-out.
Service providers
We use a web hosting provider to operate this website and an email provider to receive and answer messages. These providers process data on our behalf under their terms and applicable agreements. We do not currently use third-party analytics, advertising, CRM, or scheduling tools on this website. If that changes, this policy and the Cookie Policy will be updated first.
International transfers
Our providers may process data in countries different from your own, including the United States. Where required, appropriate safeguards such as standard contractual clauses are used.
Retention
We keep personal information only as long as reasonably necessary for the purposes for which it was collected, including contractual, tax, legal, security, and dispute-resolution needs. Contact inquiries that do not lead to an engagement are deleted within 24 months.
Your rights
Depending on applicable law and your location — including the GDPR and US state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) — you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, to withdraw consent where processing is based on consent, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. To exercise any right, contact us at info@supportnorthvicus.com. You may also lodge a complaint with your local supervisory authority.
Cookies
See the Cookie Policy for details. Non-essential technologies do not load before consent where consent is legally required.
Security
We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Children
This website is intended for business users and is not directed to children under 16. We do not knowingly collect information from children.
Contact
Northvicus Support LLC — info@supportnorthvicus.com
Changes
We may update this policy from time to time. The current version will be posted on this website with an updated effective date.